Support

Aimtron's Product Management

Comprehensive Post-Delivery Support and Legacy Solutions

Aimtron’s unwavering dedication to product management excellence transcends the boundaries of manufacturing, reaching far beyond to embrace the full lifecycle of our clients’ products. Our devotion to providing comprehensive legacy support is an enduring testament to our belief that true success lies not only in creating exceptional products but also in nurturing and sustaining them long after they have been delivered to our clients.


We understand that every product represents a unique vision and the culmination of countless hours of labor, innovation, and passion. It is with great pride that we embark on this journey with our clients, accompanying them every step of the way, and ensuring that their products flourish and achieve their full potential. In a world of fleeting attention and transient loyalties, Aimtron stands as a beacon of steadfast commitment, taking on the mantle of guardianship for the electronic components and assemblies we help bring to life.

Engineering Change Management

Aimtron’s engineering change management process is designed to facilitate seamless updates and modifications to products and designs throughout their lifecycle.

Engineering Change Order (ECO) processing and implementation, accommodating design revisions, component substitutions, and performance enhancements.

Configuration management and revision control to ensure accurate documentation and traceability of all product changes.

Efficient communication and collaboration with clients and suppliers, utilizing advanced Product Lifecycle Management (PLM) tools and Electronic Data Interchange (EDI) integration.

Validation and verification of changes through First Article Inspection (FAI), In-Circuit Testing (ICT), and other quality assurance methodologies.

Component Obsolescence Management

Aimtron’s proactive approach to component obsolescence management helps our clients navigate the challenges associated with aging products and designs.

  • Continuous monitoring of component lifecycles, utilizing advanced tools and databases, such as IHS Markit and SiliconExpert.
  • Early warning notifications of End-of-Life (EOL) announcements, enabling clients to make informed decisions regarding last-time-buy (LTB) and inventory management strategies.
  • Identification and qualification of alternative components, including form, fit, and function (FFF) replacements, as well as redesign and re-engineering services to accommodate new components.
  • Strategic partnerships with authorized distributors and aftermarket suppliers to secure long-term availability of critical components.

Product Sustaining Engineering

Aimtron’s product sustaining engineering services ensure that our clients’ products maintain optimal performance and reliability throughout their lifecycle.

  • Root Cause Analysis (RCA) and Corrective Action / Preventive Action (CAPA) implementation for ongoing product improvement and issue resolution.
  • Field Failure Analysis (FFA) and Return Material Authorization (RMA) processing to identify and address product performance concerns.
  • Firmware and software updates, including bug fixes, security patches, and feature enhancements, to ensure continued product functionality and compliance with industry standards.
  • Compliance monitoring and management, including RoHS, REACH, and WEEE, to maintain adherence to evolving environmental and regulatory requirements.

Depot Repair and Refurbishment Services

Aimtron’s depot repair and refurbishment services provide comprehensive support for products throughout their lifecycle, ensuring continued performance and reliability.

Efficient RMA processing and failure diagnosis, utilizing advanced tools and techniques, such as Automated Test Equipment (ATE) and X-ray inspection.

Component-level repair and replacement, including rework of Surface Mount Technology (SMT) and Through-Hole Technology (THT) assemblies.

System-level troubleshooting and functional testing to verify product performance and adherence to customer specifications.

Refurbishment and cosmetic restoration of products, including cleaning, repackaging, and firmware/software updates.

Warranty and Service Contract Management

Aimtron’s warranty and service contract management capabilities ensure that our clients receive comprehensive support and coverage for their products post-delivery.

  • Customizable warranty programs tailored to clients' unique requirements, including extended warranty options and advanced replacement services.
  • Service contract management, including preventive maintenance, on-site support, and spare parts provisioning.
  • Real-time warranty tracking and analytics, utilizing advanced Warranty Management System (WMS) software to monitor warranty claims, product performance trends, and repair statistics.
  • Efficient claims processing and dispute resolution, ensuring prompt service and minimal downtime for our clients and their customers.
  • Continuous feedback loop with our Quality Management System (QMS) and product sustaining engineering teams, enabling ongoing product improvements and proactive issue resolution.

Customer Support and Training

Aimtron's commitment to exceptional customer support and training ensures that our clients and their end-users receive the guidance and assistance they need to maximize the value and performance of their products.

  • Technical support services, including remote troubleshooting, on-site assistance, and software/firmware updates.
  • Customized training programs, covering topics such as product installation, operation, maintenance, and troubleshooting.
  • Online knowledge base and self-help resources, including FAQs, user manuals, and video tutorials.
  • Dedicated account management and customer success teams, focused on fostering strong, long-term relationships and ensuring client satisfaction.